Help & Support > Shipping Rates & Options > International Shipping

Shipping Method

All packages are shipped utilizing the USPS ISAL (International Surface Air Lift) service or a similar carrier and method of our choosing.

Shipping Rates

Shipping rates are determined based on the country to which the order is being delivered, as well as a per shipment and per item charge.

Exceptions

• Every two 7" singles count as one item.
• Books count as two items.
• A CD and DVD boxsets count as the number of discs in the set.

International Shipping Policies

Delivery Times

Orders are typically delivered within 7-14 business days from the date of shipment. However, there are many delays that may occur that are beyond our control caused by such things as weather, language barriers, duties, taxes, import restrictions, and customs services. We ask that you allow for up to 30-45 days from the date of shipment for the delivery of international orders.

Lost Orders

In the event that an international package is not delivered within 60 days of the date of shipment, a replacement order will be sent.

Customs Fees & Import Duties

Packages may be subject to the customs fees and import duties of the country to which the order is shipped. Any customs or duty charges are always the responsibility of the customer). Customers should check with local authorities concerning any applicable taxes, duties, and/or customs delays before placing your order. We are not responsible for any of these fees or delays.

Some countries place restrictions on certain imports, and some of these imports are banned altogether. Customers should check with local authorities before placing an order. While we can refund the merchandise cost if an item is returned to us due to import restrictions, we cannot refund the shipping and handling charges. In some cases, customs officials will confiscate the restricted items, in which can we cannot refund the merchandise or the shipping and handling costs.

All packages are shipped with a completed USPS Customs Declaration Form CN-22 and invoice. We do not mark items as "gifts" or ship items removed from packaging.